Shipping policy
Thank you for selecting ALEXANDER THOMAS WHINSTER for your apparel purchases. We adhere to standardized operational procedures for order handling, product inspection and logistics arrangement. Our core aim is to ensure all clothing goods are properly sorted, packed and delivered to customers in intact quality within a reasonable logistics cycle.
1. Order Processing Time
All confirmed apparel orders will undergo internal verification, quality inspection and pre-shipping preparation within 1 to 7 business days, excluding non-working days including weekends and official public holidays. During peak sales periods with increased order volumes, the standard processing schedule may be moderately prolonged. We will promptly notify customers of any notable shipping delays and update the latest order progress in a timely manner.
2. Shipping Rates and Delivery Estimates
Logistics and shipping fees are calculated individually for each order based on package weight, product quantity and shipping destination. All final shipping expenses will be fully displayed on the checkout page before order submission. The conventional delivery period for global apparel shipments is around 15 business days after warehouse dispatch. All stated delivery durations are for reference only, which may be affected by logistics carrier delays, customs clearance progress, extreme weather conditions, local logistical restrictions and national holidays.
3. Shipment Confirmation and Order Tracking
Once your order completes warehouse dispatch and handover to the logistics provider, you will receive an official shipping confirmation email containing exclusive tracking codes and shipment details. It should be noted that the tracking system data will not be updated instantly. In most cases, real-time shipment tracking information will be fully accessible within 24 to 48 hours after formal shipment.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout. ALEXANDER THOMAS WHINSTER will not assume any liability for misdelivery, package loss or return costs arising from wrong or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require additional reshipping fees borne solely by the buyer.
5. Lost or Damaged Packages
If your apparel package is confirmed missing during transit, please submit a consultation request to our customer service team within 2 days of the scheduled delivery date to launch a formal investigation. For orders received with damaged clothing items or broken packaging due to transit problems, customers must report the issue within 24 hours after receipt and provide clear photographic proof of defective goods and original packaging. Our team will verify each case independently and resolve all valid issues efficiently.
6. Apparel Care and Usage Notice
Each of our clothing products is attached with professional care guidelines covering wearing, cleaning and daily maintenance requirements. To protect the fabric texture, color and service life of apparel items, customers must follow the official care instructions strictly. We take no responsibility for product damage, fabric shrinkage, color fading or structural damage caused by improper cleaning, incorrect drying methods, unauthorized modification or inappropriate daily use.
7. International Shipping and Customs Notice
Cross-border shipments may incur import taxes, customs duties and other official clearance fees in accordance with the local laws and regulations of the destination country. All such additional charges are undertaken by the customer and are not included in the original product price or basic shipping charges. We have no control over local customs inspection standards, clearance speed and any extra fees generated during customs procedures.
8. Contact Information
If you have any questions, doubts or suggestions regarding this shipping policy, order logistics status or after-sales services, please feel free to contact our professional support team via the official information below:
Trade name: ALEXANDER THOMAS WHINSTER
Phone number: +64 26 560 6634
Email: info@alexandertrend.shop
Physical address: 182 Harvey Road, TAS, Mārahau 7197, New Zealand